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Shipping Policy


Shipping Policy

You will be responsible for paying your own shipping costs for returning your damaged item. Shipping costs are non-refundable.

Return and Refund Policy

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For product safety reasons we cannot accept returns or exchanges. All Sales Are Final.


Returns will only be accepted for items that are damaged or unusable in the shipping process. You have 30 calendar days to return a damaged item from the date you received it. Your damaged item needs to have the receipt or proof of purchase.


Return Mailing Address: Platinum J Fragrances, Inc.

1300 North Sycamore Ave.
Apt 3/4
Los Angeles, CA 90028


Once we receive your damaged item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting your damaged item.

If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Contact Us

If you have any questions on how to return your damaged item to us, contact us at 216-299-8384.

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